SimbaSlots Privacy Policy

At SimbaSlots Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use our services. By using SimbaSlots, you agree to the practices described in this policy, and we encourage you to read it carefully before you register or make a deposit.

Who We Are

SimbaSlots Online Casino is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence from the UK Gambling Commission (licence number 39175) and are also licensed by the Alderney Gambling Control Commission. Our licences require us to maintain strict standards regarding the collection and protection of your personal data, and we take these obligations seriously across every part of our operation.

Information We Collect

When you register at Simba Slots, we ask you to provide certain personal details so that we can create and verify your account. We collect this information directly from you, as well as automatically through your use of our platform.

• We collect your name, date of birth, address, email, and phone number when you complete simbaslots register procedures.
• We gather identification documents to verify your identity, in line with anti-money laundering and responsible gambling regulations.
• We record your payment details when you make a simbaslots deposit or request a simbaslots withdrawal, including card information or e-wallet account details.
• We track your gaming activity, including the games you play, your betting history, and your use of any simbaslots bonus or simbaslots casino bonus offers.
• We collect technical data such as your IP address, browser type, and device information when you access our simbaslots app or simbaslots casino app.
• We may record communications you have with our customer support team via email or live chat.

How We Use Your Information

Our SimbaSlots platform uses your personal data for several legitimate purposes connected to running a safe and compliant gambling service. We use your information to:

• Verify your identity and age before allowing you to access simbaslots casino login features.
• Process your deposits and withdrawals securely and efficiently.
• Administer promotions, including our Safari Chest welcome offer, simbaslots free spins, and any simbaslots promo code or simbaslots bonus code you redeem.
• Communicate with you about account updates, transaction confirmations, and changes to our terms.
• Monitor for suspicious activity and prevent fraud, money laundering, or underage gambling.
• Improve our website, our simbaslots app, and our simbaslots live casino offering based on how our players interact with them.
• Comply with our legal and regulatory obligations under our UK Gambling Commission and Alderney licences.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing SimbaSlots. Cookies help us remember your preferences, keep you logged in, and understand how players use our slots, live casino games, and promotional pages. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website.

Sharing Your Information

We do not sell your personal data to third parties for marketing purposes. However, we may share your information with trusted partners where necessary to operate our services effectively. This includes:

• Payment providers who process your deposits and withdrawals, including PayPal, Skrill, Neteller, and card issuers.
• Identity verification services that help us confirm your age and identity in compliance with regulatory requirements.
• Regulatory bodies, including the UK Gambling Commission and the Alderney Gambling Control Commission, when legally required.
• IT service providers who support our website infrastructure and help us maintain the security of the SimbaSlots platform.
• Law enforcement agencies where disclosure is necessary to prevent crime or comply with a legal obligation.

Data Security

Here at SimbaSlots, we implement industry-standard security measures to protect your personal and financial information from unauthorised access, loss, or misuse. We use encryption technology to secure sensitive data transmitted between your device and our servers, and we restrict access to your information to employees and partners who need it to perform their duties. Despite these safeguards, we encourage you to keep your login credentials confidential and to notify our support team immediately if you suspect unauthorised access to your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Even after you close your account, we may retain certain records for a period required by gambling regulators or financial authorities, particularly information related to your simbaslots deposit and simbaslots withdrawal history.

Your Rights

As a player at Simba Slots Casino, you have certain rights regarding your personal data. These rights include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain types of data processing.
• The right to withdraw consent for marketing communications at any time.
• The right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

If you wish to exercise any of these rights, you can contact our support team, and we will respond to your request in accordance with applicable data protection laws.

Restricted Territories

Our services are intended for players in the United Kingdom and other jurisdictions where we are permitted to operate under the Alderney licence. We do not knowingly collect data from individuals residing in restricted countries, and if we identify that a registration originates from a restricted territory, we reserve the right to close the account and cease processing that data in line with our policies.

Responsible Gambling and Data

We use certain personal data to support responsible gambling tools, including deposit limits, self-exclusion, and account monitoring. If you contact us through keepitfun@jumpmangaming.com to request deposit limit increases or other responsible gambling measures, we process this information solely to action your request and support safer play.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We recommend checking this page periodically. Any significant changes will be communicated to you, and continued use of SimbaSlots after updates are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our team at support@jumpmangaming.com. For complaints, you can reach us at complaints@jumpmangaming.com, and our live chat is available Monday to Friday, 9am to 4pm, to assist you with any privacy-related queries.